Terms of Service

1. Acceptance of Terms

By creating an account or using the SpidyChat platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms apply to all users, including free plan users, paid subscribers, team members, and administrators.

2. Description of Service

SpidyChat is a web-based SaaS platform that monitors Facebook Pages and Instagram Business/Creator accounts for keyword-based comments and automatically sends direct messages to commenters via the Meta Graph API. The Service includes keyword rule management, message templates, A/B testing, analytics, CRM contact tracking, bulk campaigns, link tracking, and team management features.

3. Account Registration

• ◆You must provide accurate, complete, and current information when registering.
• ◆You are responsible for maintaining the confidentiality of your password and account.
• ◆You must immediately notify us of any unauthorized use of your account.
• ◆You may not create an account if you have been previously banned from the Service.
• ◆One person or legal entity may maintain only one free account.

4. Acceptable Use

You agree to use SpidyChat only for lawful purposes and in accordance with these Terms and all applicable laws. You agree NOT to:

• ◆Send spam, unsolicited messages, or messages that violate Meta's Platform Policies.
• ◆Use SpidyChat to harass, threaten, or harm any person.
• ◆Attempt to gain unauthorized access to any part of the Service or its infrastructure.
• ◆Reverse-engineer, decompile, or attempt to extract the source code of SpidyChat.
• ◆Use the Service to violate any applicable law or regulation.
• ◆Sell, resell, or sublicense the Service to third parties without written permission.
• ◆Use automated scripts to interact with the Service beyond its provided API.
• ◆Circumvent or manipulate billing, usage limits, or plan restrictions.

5. Meta Platform Compliance

SpidyChat operates through the Meta Graph API. By using SpidyChat, you agree to comply with:

• ◆Meta's Terms of Service and Platform Policies.
• ◆Meta's Messaging Policy, including rules on message frequency and content.
• ◆Meta's data use restrictions for user data received through the API.
• ◆Any additional policies Meta may publish for Facebook Pages and Instagram Business accounts.

6. Subscription Plans & Billing

• ◆SpidyChat offers Free, Pro ($19/month), and Agency ($49/month) subscription plans.
• ◆Paid plans are billed monthly in advance via Stripe.
• ◆All fees are non-refundable except as expressly stated in our refund policy.
• ◆We reserve the right to change pricing with 30 days written notice via email.
• ◆If payment fails, your account may be downgraded to the Free plan after a grace period.
• ◆You may cancel your subscription at any time; access continues until the end of the current billing period.

7. Refund Policy

If you are not satisfied with your first paid subscription, contact us within 7 days of your initial payment and we will issue a full refund, no questions asked. After 7 days, no refunds are issued for the current billing period. Refunds are not available for subsequent billing cycles or downgrades.

8. Intellectual Property

SpidyChat and all related software, design, text, graphics, and other content are the property of SpidyChat and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service as described in these Terms. You retain ownership of all content you create within the Service (rules, templates, campaigns) and all data you bring in (contacts, Meta account data).

9. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using SpidyChat, you consent to the collection and use of your information as described in the Privacy Policy. You can find our full Privacy Policy at spidychat.com/privacy.

10. Third-Party Services

SpidyChat integrates with third-party services including Meta (Facebook/Instagram), Stripe (payments), and Resend (email). Your use of these integrations is subject to the respective third-party terms of service. SpidyChat is not responsible for the actions, data practices, or availability of third-party services.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. SpidyChat DOES NOT WARRANT THAT:

• ◆The Service will be uninterrupted, error-free, or secure at all times.
• ◆DMs will always be delivered successfully (Meta may restrict delivery based on user settings).
• ◆Webhook events will be received in real time (Meta controls webhook delivery).
• ◆The Service will meet your specific business requirements.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SpidyChat SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — including loss of revenue, lost profits, lost data, or business interruption — arising from your use of or inability to use the Service, even if advised of the possibility of such damages. SpidyChat's total liability to you for any claim arising under these Terms shall not exceed the amount you paid to SpidyChat in the 3 months preceding the claim.

13. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, abuse of the Service, non-payment, or any other reason at our sole discretion. You may terminate your account at any time by contacting us or deleting your account from the Settings page. Upon termination, your data will be deleted within 30 days per our Privacy Policy.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms shall be resolved through binding arbitration or in a court of competent jurisdiction, at our election.

16. Contact